Policies
Shipping & Returns
Everything you need to know about how we ship and handle your orders.
Shipping Policy
At SCHÉIN, we ensure that every order is packed with care and delivered safely.
Processing Time
—Orders are usually processed within 2–4 working days after payment confirmation.
—During festive seasons or new launches, processing time may be slightly extended.
Delivery Timeline
—Domestic delivery usually takes 5–7 working days.
—International delivery timelines may vary depending on the destination country.
Shipping Charges
—Shipping charges are calculated at checkout based on your location and order value.
—Free shipping offers may be available during promotional periods.
Order Tracking
—Once your order is dispatched, tracking details will be shared via WhatsApp, SMS, or email.
Important Information
—Please ensure that your address and contact details are correct while placing the order.
—SCHÉIN is not responsible for delays caused by courier services, natural events, or incorrect customer information.
Return & Exchange Policy
No Return / No Exchange
Due to the exclusive and delicate nature of our products, we currently do not offer returns or exchanges.
Damaged or Incorrect Product
If you receive a damaged or incorrect item:
—Contact us within 24 hours of delivery
—Share a proper unboxing video as proof
Without an unboxing video, claims may not be accepted.
Cancellation Policy
Orders cannot be cancelled once confirmed and processed.